Carpet Cleaners Catford Privacy Policy

This Privacy Policy explains how Carpet Cleaners Catford collects, uses, stores and protects your personal data. It applies to all Carpet Cleaners Catford customers and prospective customers in the Catford area and surrounding locations who contact us, request a quote, book a service, or otherwise interact with our business.

We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. Please read this Privacy Policy carefully to understand how and why we use your personal data and the rights you have in relation to it.

1. Data Controller

The data controller is the business operating under the name Carpet Cleaners Catford. As data controller, we decide what personal data we collect, how it is used and how it is protected. If you have any questions about this Privacy Policy or how we handle your data, you can contact us through the usual methods you use to enquire about or book our services.

2. Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details: name, address, postcode, and other contact information you provide when you request a quote, make an enquiry, or book a service.

Service and booking information: details of the services you request, property type and size, access instructions, preferred dates and times, and any special instructions relevant to the cleaning service.

Communication data: information contained in emails, messages, or other communications you send to us, including enquiries, complaints and feedback.

Billing and payment information: details related to payments for our services, such as payment status, amounts paid, and methods used. We do not store full card details where payment is processed through third-party payment providers; in such cases, only a limited set of transaction data is held.

Technical and usage data: basic technical data associated with your interactions with our website or online presence, such as IP address, device type and general browsing data, to the extent this is collected by our analytics or hosting providers. This is used for security, performance monitoring and to improve our services.

Marketing preferences: information about whether you wish to receive marketing communications from us and how you prefer to be contacted.

3. How We Collect Your Data

We collect personal data directly from you when you contact us by phone, messaging, online forms, or other communication channels, when you request a quote or book a service, and when you provide feedback or make a complaint.

We may also receive limited personal data indirectly, for example if another person books a service on your behalf and provides your address or contact details, or if third-party platforms or directories pass on your enquiry to us. In such cases, we treat that data in accordance with this Privacy Policy.

4. Lawful Basis for Processing

We only process personal data where we have a valid lawful basis under the UK GDPR. Depending on the situation, we rely on the following lawful bases:

Contract: we process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling bookings, providing quotes, delivering cleaning services and managing payments.

Legitimate interests: we process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include managing our business operations, improving services, keeping records of previous work, responding to enquiries, and protecting our business against fraud or misuse.

Legal obligations: we process personal data where necessary for compliance with legal or regulatory requirements, such as accounting, tax, or record-keeping obligations.

Consent: where required, we rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you may withdraw it at any time.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide services: creating and managing bookings, visiting your property, carrying out carpet and upholstery cleaning services, and managing follow-up visits where required.

To communicate with you: confirming bookings and appointments, rescheduling, answering enquiries, providing quotes, sending service updates, and responding to any complaints or feedback.

To manage payments: issuing invoices, verifying payment status, processing refunds where applicable, and maintaining financial records.

To improve our services: reviewing customer feedback, understanding demand for our services in the Catford area, and updating our processes, pricing and offerings.

To ensure safety and security: protecting our staff and business by keeping appropriate records of visits and communications, and protecting our systems from misuse or unauthorised access.

To comply with legal requirements: maintaining records that are necessary to meet our accounting, tax and other regulatory obligations.

6. Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data according to our instructions and are required to protect it under written agreements. Examples of such processors may include:

IT and hosting providers that support our website, email and data storage.

Payment processing providers that handle card or electronic payments.

Customer management or booking systems used to organise appointments and service records.

Professional advisers such as accountants, where they require limited access to personal data for regulatory and financial compliance.

We may also share personal data with third parties where required by law, for example law enforcement or regulatory bodies, or in connection with legal proceedings. We do not sell your personal data to third parties.

7. International Data Transfers

Where any of our processors or service providers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent measures, in accordance with data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements.

In general, we keep customer records and service-related information for a period that allows us to respond to queries about previous work, manage any potential disputes, and meet tax or accounting rules. When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

9. How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who need it for their role, using secure systems, and keeping our procedures under review.

10. Your Data Protection Rights

As a customer of Carpet Cleaners Catford in the Catford area, you have a number of rights in relation to your personal data under the UK GDPR. These include:

Right of access: you can request confirmation of whether we process your personal data and ask for a copy of that data.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction: you can ask us to restrict the processing of your data in certain situations, such as while we investigate a concern you have raised about its accuracy.

Right to object: you can object to processing based on our legitimate interests, including direct marketing. We will stop processing your data for these purposes unless we have compelling legitimate grounds or it is required for legal claims.

Right to data portability: in some circumstances, you can request that we transfer your personal data to you or to another service provider in a structured, commonly used and machine-readable format.

Where we rely on consent as a lawful basis, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

11. Complaints

If you are unhappy with how we handle your personal data, please contact us so we can address your concerns. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office, if you believe your data protection rights have been breached.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will take effect from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.